Seller on Telegram
Questions before purchase, game requests or connection help.
Message on TelegramSupport
We’ll help with your order.
Use the channel where you placed the order so support can see the order number and context immediately.
Deal chat
If you bought through Plati or another marketplace, use that specific order chat.
Open PlatiStore channel
New products, stock updates and important announcements.
Open the channelResponse time
Response time
The seller usually replies within one business day. Automatic delivery does not wait for support.
What to include
What to include
- Order number or deal link
- Product name
- A short description of the issue
- A screenshot without passwords, keys or personal data
Never send anyone your API key, password, Steam Guard code or your order page link. The order number is enough for support.